Support Center

Get help with Simyager. Find answers to common questions, troubleshooting tips, and ways to contact us.

Frequently Asked Questions

How do I sync my progress between iPhone and Apple Watch?

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Your progress automatically syncs between devices when both are connected to the same iCloud account and have an active internet connection. To manually sync:

  • Open the Simyager app on your iPhone
  • Go to the Home tab
  • Tap "Sync with Watch" if your Apple Watch is connected
  • Wait for the sync to complete

Why can't I combine certain emojis?

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Not all emoji combinations will create new emojis. This is by design to make the game more challenging and realistic. Try different combinations and experiment with the emojis you've discovered. Some combinations may require specific emojis or may not be possible at all.

How many emojis can I discover in total?

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There are over 500 discoverable emojis in Simyager! The exact number is kept secret to maintain the discovery experience. You can track your progress in the Progress tab to see how many you've found and your completion percentage.

My Apple Watch app isn't responding. What should I do?

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If your Apple Watch app isn't responding, try these troubleshooting steps:

  • Force close the app by pressing the side button and swiping up on the app
  • Restart your Apple Watch by holding the side button until you see the power off slider
  • Make sure your Apple Watch has sufficient battery
  • Check that your Apple Watch is connected to your iPhone
  • Reinstall the app if the problem persists

Can I play Simyager without an Apple Watch?

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Yes! While Simyager is designed to work best with both iPhone and Apple Watch, you can play the full game on your iPhone alone. The iPhone app includes all the same features as the Apple Watch version, including element combination and progress tracking.

How do I reset my progress?

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To reset your progress:

  • Open the Simyager app on your iPhone
  • Go to the About tab
  • Scroll down and look for the reset option
  • Confirm that you want to reset your progress

Warning: This action cannot be undone and will delete all your discovered emojis.

Is Simyager free to play?

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Yes, Simyager is completely free to download and play! There are no in-app purchases, subscriptions, or hidden costs. All features and content are available to all users at no charge.

What devices are supported?

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Simyager supports:

  • iPhone running iOS 15.0 or later
  • Apple Watch running watchOS 8.0 or later
  • Both devices must be paired and connected

For the best experience, we recommend using the latest versions of iOS and watchOS.

Troubleshooting Guide

Connection Issues

  • Ensure both devices are connected to the same Wi-Fi network
  • Check that Bluetooth is enabled on both devices
  • Restart both your iPhone and Apple Watch
  • Make sure both devices are signed into the same iCloud account
  • Update to the latest iOS and watchOS versions

Performance Issues

  • Close other apps to free up memory
  • Restart your device to clear temporary files
  • Ensure your device has sufficient storage space
  • Check that your device isn't overheating
  • Update the app to the latest version

Sync Problems

  • Wait a few minutes for automatic sync to complete
  • Manually trigger sync from the iPhone app
  • Check your internet connection
  • Ensure iCloud is enabled and working
  • Try signing out and back into iCloud

Still Need Help?

If you can't find the answer you're looking for, we're here to help!

📧 Email Support

Get personalized help from our support team

support@simya.ger.soy

🐛 Bug Reports

Found a bug? Let us know so we can fix it

bugs@simya.ger.soy

💡 Feature Requests

Have an idea for a new feature? We'd love to hear it!

features@simya.ger.soy

Response Time

We typically respond to all inquiries within 24-48 hours. For urgent issues, please include "URGENT" in your subject line.